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Frequently Asked Questions

What's so special about totallee's iPhone cases?

Our iPhone cases are deliberately simple and minimal. They offer a sophisticated alternative to the other bulky and over-embellished options. Our iPhone cases offer everyday protection while remaining ultra thin, understated and unbranded.


Why does totallee offer such an amazing, 2-year warranty on all products*?

We are convinced we have the best ultra thin iPhone cases on the market and are confident you’ll love them as much as we do. All our iPhone accessories are hand-inspected prior to shipment to ensure they meet our high quality standards and we stand behind this commitment.


Totallee's iPhone cases are very thin, but do they offer protection?

Our cases are designed to offer plenty of everyday protection from bumps, scratches, dirt, and minor drops. All our cases feature a raised "lip" around the camera to protect the lenses. We recommend pairing our cases with our screen protectors for maximal protection that doesn't add any bulk.

Shipping

When will my order be shipped?

All orders are shipped within 1 business day. Guaranteed.

How long will it take to get my order?

United States
Standard shipping 3-6 business days
Expedited shipping 2-4 business days
International
Shipping w/ Delivery Confirmation 16-24 business days

How much does shipping cost?

United States
Standard shipping $3.99* * Free on orders over $50
Expedited shipping $4.99
International
Shipping w/ Delivery Confirmation $9.99* * Free on orders over $50

Can I track my order? Where's my package?

As soon as your order is shipped, you will receive an email containing a clickable link that will provide you with the tracking information for your package. If you are having trouble viewing this, feel free to contact us.

Where do you ship to?

We currently ship to United States, Australia, Belgium, Canada, Chile, Colombia, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Hong Kong, Iceland, India, Ireland, Israel, Italy, Japan, Luxembourg, Malaysia, Mexico, Netherlands, New Zealand, Norway, Oman, Poland, Portugal, Qatar, Russia, Singapore, Slovenia, South Korea, Spain, Switzerland, Thailand, and United Kingdom.

Do I have to pay custom fees?

Some international orders outside the U.S. will be subject to local taxes, duties and customs charges for which the recipient is responsible. Customs fees vary from country-to-country and are unfortunately out of our control. We can’t refund you any custom fees, sorry!

Can I change my order after it has been placed?

We typically ship orders within hours of receiving them but shoot us an email here as soon as you realize that something may be wrong. We will work hard to get you what you need!

Product

What material are totallee cases made of?

Our thin iPhone case is made of polypropylene, a super durable plastic that adds extra grip. Our clear (soft) case is made from a flexible TPU.

How thin are totallee's cases?

Our cases are designed to be ultra-slim and measure .02" for the "matte" series and 0.03" for the "transparent" series.

Naked phone
Phone with totallee case
Phone with bulky case

Totallee cases are very thin, but do they offer protection?

Our iPhone cases are designed to offer everyday protection from bumps, scratches, dust, and dirt. Don’t let the thinness fool you though – we’ve heard many customer stories of how our case protected their phone from minor drops!

Do your cases work with wireless charging?

Yep.

How do I put on a case from totallee?

Putting on a totallee case is super easy. Check out our short instructional video

How do I apply my screen protector?

Our screen protectors are designed to be super simple to install. Check out our short instructional video

How does your case look on my phone?

Our ultra thin phone case is semi-translucent and therefore looks a bit different depending which color phone you pair it with. Check out our guide that shows all our cases on various phone colors.

Warranty

Do you really offer a 2-year warranty?

Yes, indeed. we want to take the stress out of the purchasing process and make trying a totallee case a no-brainer. You can order one risk-free knowing you’re covered for 2 years if anything happens to your case.

What is covered under your 2-year warranty?

Almost everything, and we mean it. If anything happens to your totallee product we’ll send you a free replacement – just pay shipping. It's as simple as that. Warranty claims are limited to one per product ordered. We also offer a 30-day money back guarantee, so if you want to return your order for any reason within 30 days of making a purchase, we’ll offer you a full refund (excluding shipping fees, if applicable). Certain promotional offers are excluded from the warranty and refund policies. All face mask orders are final - no returns or replacements. Orders fully paid by Bitcoin are final and cannot be returned for Bitcoin or hard currency.

How do I return a product or get a refund?

If you are not completely thrilled with your totallee purchase, we will gladly issue you a full refund (excluding shipping fees, if applicable) within 30 days (certain promotional offers and orders fully paid by Bitcoin are excluded). Simply send an email to hello@totalleecase.com with your order number and let us know why you were unhappy with your order. We value your feedback and promise to make this process as quick and hassle-free as possible.

Company

Who are the people behind totallee?

We’re glad you asked! We are a small team working out of sunny South Pasadena, California and you can get to know our team here. Interested in peeking behind the curtain even more? Get a behind the scenes look at our day-to-day life via Instagram.

Can I follow you on social media?

We would be honored! Check us out on Instagram, Facebook, Twitter and Pinterest to stay in the know and to get your dose of all things totallee.

Do you have a newsletter?

We do and you can sign up for our newsletter by scrolling to the bottom of this page here. We love sharing our stories, product ideas and deals with our subscribers. We send one email every one to two weeks to ensure we’re offering a unique value in every newsletter.

Want to unsubscribe? Simply click the ‘unsubscribe’ link at the bottom of any email.