Refund policy

 

Returns

  • Exchanges and Refunds will be accepted within 14 days of the purchase date or 7 days for Solid Gold Chains.
  • After 14 days only exchanges will be accepted within 30 days of the purchase date.
  • Returned products must be unworn and in sellable condition. Damaged or modified products (scratches, personalization, etc.) can not be returned.
  • Shipping will only be refunded in the case of defective products.
  • Solid Gold Pendants, Grillz, Earrings, One-HittersMystery Boxes, and Sale Items are final sale and can not be returned.

 

 

If you have more questions, hit us up at help@kingice.com or 626-339-3642

 

Tarnish Resistant Lifetime Guarantee

Products labeled tarnish-resistant are guaranteed to not tarnish for life. Should your piece tarnish we will offer a one-time replacement.

Please note that while these pieces come with tarnish-resistant coatings, they still require the same care as all jewelry does. Please visit our learning page for how to care for your jewelry. Pieces that have been exposed to harsh chemicals or not cared for properly will not be covered.

To submit a tarnish-resistant replacement request please send us an email using the link below and include your name, order number, and clear photos that show any tarnishing.

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